Complaint handling

Complaint handling

Professional Development

20 Qs

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Complaint handling

Complaint handling

Assessment

Quiz

Business

Professional Development

Practice Problem

Hard

Created by

Radhika Awale

Used 12+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A manager will use which of the following to help correct problems with an employee’s ability to help customers:

Video games
Coaching Sessions
Naps
Lunch Breaks

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

____ _____ is a company’s ability to supply wants and needs to customers.

Customer service
Profit sharing
Human resources
Customer surveys

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service is important for

ensuring that money is made
businesses to become popular on social media
ensuring that customers are satisfied
for understanding how to put other businesses out of business

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When dealing with an agressive customer, it is perfectly fine to be agressive in return.

True
False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Complaint : A statement of expressing discontent or unhappiness about a situation

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Constructive Feedback : A tool used to build things up and lets the other person know that you are on their side

True

False

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Causes of Complaints

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