Trouble Shooting Methodology

After confirming the probable cause, consider what steps should be taken to resolve the issue would be what step in the Troubleshooting Methodology?

• Implement a solution

• Establish a theory of probably cause

• Establish a plan of action

• Identify the problem

Enacting the steps that would resolve the issue is what step in the Troubleshooting Methodology?

• Implement a solution

• Identify the problem

• Establish a plan of action

• Establish a theory of probably cause

Trying to recreate the problem again to prove if solution was successful is what step in the Troubleshooting Methodology?

• Identify the problem

• Establish a plan of action

• Verify full system functionality

• Documentation

Implementing preventative measures if applicable would best be done in what step in the Troubleshooting Methodology?

• Establish a theory of probably cause

• Identify the problem

• Implement a solution

• Verify full system functionality

Gathering info, questioning users, identifying symptoms or changes or attempting to duplicate the problem is what step in the Troubleshooting Methodology?

• Establish a theory of probably cause

• Identify the problem

• Documentation

• Establish a plan of action

Questioning the obvious or looking for the easiest solution, refer to the OSI model, consider multiple approaches and research based on symptoms is what step in the Troubleshooting Methodology?

• Documentation

• Verify full system functionality

• Test the theory to determine cause

• Establish a theory of probably cause

Trying to recreate the problem to confirm the probable cause is what step in the Troubleshooting Methodology?

• Identify the problem

• Test the theory to determine cause

• Verify full system functionality

• Implement a solution

Writing down the process, outcome and preventative measures is done in what step in the Troubleshooting Methodology?

• Establish a theory of probably cause

• Test the theory to determine cause

• Verify full system functionality

• Documentation

If after testing your theory was unsuccessful what would be the next step to proceed to in the Troubleshooting Methodology?

• Documentation

• Establish a theory of probably cause

• Verify full system functionality

• Establish a plan of action

Identifying potential effects before a solution is implemented to foresee any complications would be what step in the Troubleshooting Methodology?

• Test the theory to determine cause

• Establish a theory of probably cause

• Identify the problem

• Establish a plan of action