Deactivation Knowledge Check

Search Salesforce for case number 11580550. Who is the Reporter?

What is the KB article to be used in reference to handling a duplicate account report? 

Search Salesforce for case number 11567830. What is the reported member's email address?   

What is the complete CATS to be used if you receive a duplicate account report and you verified that there is no existing dupe account found in the system? 

• Account Change > Account Access> Deactivate- Duplicate > Report - Invalid / No action

• Account Change > Account Access> Deactivate- Duplicate > Report - Valid / action taken

• Account Change > Account Access> Deactivate- Duplicate > Updated account

What is the macro should we use after we deactivate an account upon request? 

• US: Deactivate - Duplicate

• US: Deactivate Duplicate Account

• US: Deactivate upon request

We set the case to ____ if we sent an outreach.  

How many days should we wait after we sent an outreach before taking action? 

• 2

• 7

• 3

• 5

What is the first thing that we need to search for if a member requests a deletion of a deceased member’s account? 

Give at least one deactivation reason that we can handle: