Group 6, Chapter 15 Review

Closing the sale is... ?

• obtaining an agreement to buy from the customer

• closing the store with the products inside

• what is that again?

• discontinuing a product in the store

What are some examples of buying signals?

• facial expressions

• comments

• body language

• walking around more

What does the acronym 'CRM' mean?

• Customers, respect, and manger

• customer relationship management

• im not sure

• custom, reality, meaning

What is suggestion selling?

Some examples of suggestion selling is...?

• up selling

• cross selling

• special sales

• opportunities

When a customer is having trouble deciding, what should you do?

• take away an item they dislike

• convince them to try it out first

• suggest another item

• tell them to just go for it and buy it

What makes a customer nervous?

• Rushing them

• not answering a question they asked

• changing store hours

• being unprepared

What words can be used to help you feel empowered? (3 answers)

• mine and yours

• ours and theirs

• his and hers

• yes and no

What is the purpose of CRM?

___- selling is when a sales representative that may suggest buying larger quantities of goods so a customers qualities for specials, payment terms, or delivery charges.