ESB Domain 3 Quiz

When setting standards, you must ensure the standards are

• measurable

• needs

• prebuilt

• research

What might you have to do when listening to feedback from customers? Choose TWO answers.

• Communicate with investors regarding the funding of the products

• Offer free promotional products

• Change markets

• Create completely new products

Kevin owns a toy company. To ensure that his customers are receiving a high-quality product Kevin should _______

• Offer a discount on future purchases to customers

• Survey customers and ask for suggestions

• Repair products that have been sold to customers and are broken

• Test a prototype

What might you have to do when listening to feedback from customers? Choose TWO answers.

• Communicate with investors regarding the funding of the products

• Offer free promotional products

• Change markets

• Create completely new products

Tags

CCSS.RI.9-10.8

Which are options for determining what a customer's service needs are? Choose TWO answers.

• Talk with individuals interested in the service

• Survey customers in the area

• Survery companies that perform similar services

• Send out surveys in local newspapers

Tags

CCSS.W.9-10.7

CCSS.W.9-10.8

What should happen after one determines a company's quality control process meets the company's quality standards?

• The process should not be revised again

• Each member of the quality control team must confirm that the process is effective before the process can become permanent

• An internal team should review the results of product testing and look for ways to refine and improve upon the quality control process

• An internal team should review the results of product testing and sign off on the process to confirm it is effective

Tags

CCSS.RI.9-10.8

Which outside agencies might set quality control standards in some industries? Choose three answers.

• CEOs

• A company's department head

• A government regulatory agency

• Industry leaders

• Local health and safety inspectors

Which are two examples of direct distribution channels?

• Wholesaler sales

• Retail sales

• Door-to-door sales

• E-commerce sales

When setting one's own standards, one must ensure that standards are

• measurable

• needs

• prebuilt

• research

What should one research before creating a product?

• How much money investors are willing to invest in the product

• The number of products that will need to be produced

• What is required to make the product

• How much it will cost to compensate employees

Tags

CCSS.W.9-10.7

CCSS.W.9-10.8