Pre Test in Front Office Operations

1. Sleeping rooms are the major source of income for lodging properties.

• True

• False

2. The rooms division is divided into 4 departments:

• a. Front office, food and beverage, housekeeping, security

• b. Engineering, front office, parking, housekeeping

• c. Front office, housekeeping, security, engineering

3. The rooms division keeps track of room and guest information by using:

• a. Racking system or PTL

• b. Racking systems or PMS

• c. Racking systems or PPP

4. The front office handles everything related to selling rooms and entertaining guests.

• a. True

• b. False

5. In large hotels, front office responsibilities include:

• a. Reservation, front desk, uniformed services

• b. Reservations, security, housekeeping

• c. Reservations, front desk, lobby operations

6. A non-guaranteed reservation does not expire.

• a. True

• b. False

7. A guaranteed reservation holds the room until the guest arrives.

• a. True

• b. False

8. Tasks for reservations agents may include: Choose all that apply.

• a. selling the poroperty

• b. keeping a room inventory

• c. making a reservations

9. Uniformed services are also called guest services.

• a. True

• b. False

10. Guest services

• a. Securing the guest

• b. Door services

• c. Parking and transportation