REVIEW

What assembly would you recommend to customer?

• TaskRabbit

• AssemblyRabbit

• AssemblyCoyote

• TaskCoyote

 

What does CMP stand for?

• Client Media Purchase

• Customer Mobile Partner

• Customer Meeting Point

• Client-Market Point

When code 1000 is announced, you need to politely end the call and wait for further instructions.

• True

• False

ASAP is used for gift cards.

• True

• False

How many types of gift cards do we have?

• 4

• 5

• 6

• 7

What is a self-serve item?

• An item to be picked up by the IKEA coworker

• An item to be picked up by the customer

• An item that requires delivery

• An item that is unavailable

Customer cannot chat with their tasker.

• True

• False

If a customer screams at me, I am allowed to match their energy.

• True

• False

What is iPay used for?

• To order hardware parts that customer lost or didn't receive.

• To place order for customer over the phone.

• To check balance & history of gift cards/Refund cards.

• To create files for after-sales issues-failed delivery, missing items, etc.

There are 15 physical IKEA stores in Canada.

• True

• False