ADX 201

Ursa Major Solar needs a case to be automatically created.

Which three features can an administrator use to accomplish this goal?

Choose 2 options.

• Lightning for Outlook

• Web to Case

• Email to Case

• SMS to Case

• Process Buider

Recently, one of Ursa Major Solar's (UMS) competitors lost critical data after a powerful hurricanecaused multiple power outages.

UMS needs to ensure that its Salesforce data is backed up and protected from such an event.

Which two statements are true regarding this goal?

Choose 2 options.

• UMS can download an app from the AppExchange.

• UMS can use Salesforce's daily backup service, which is provided via a zip file.

• UMS can use Salesforce's weekly or monthly backup service, which is provided via a zip file.

• UMS should contact Salesforce Support for a free backup.

High Priority cases at Ursa Major Solar need to get a response in less than 3 hours or escalated to aqueue called "High Priority Queue."

An administrator needs to configure the case management process to implement this requirement.

How should the administrator achieve this goal?

• Create a case milestone to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

• Create an assignment rule to assign all cases where status = high to the high priority queue.

• Create an escalation rule to assign all cases where status = high to the high priority queue based on when thecase is created.

• Create an escalation rule to assign all cases where status = high to the high priority queue based on the last modification time and set the age over to 3 (hours).

Ursa Major Solar utilizes accounts in its sales process; however, not all users have access to them. New users require read access to accounts. Additionally, four new users require edit access.

What should an administrator do to configure access for the new users?

• Configure a profile to grant account view access and a permission set to grant account edit access to specificusers.

• Configure a permission set to grant account edit access to specific users and modify the standard user profile.

• Configure a profile to grant account edit access and a permission set to restrict read access to specific users.

• Configure a sharing rule for account view access and another sharing rule for edit access to specific users.

An administrator at Ursa Major Solar is configuring a workflow rule.

What are two considerations for an administrator in this situation?

Choose 2 options.

• Before the Data Import Wizard is used, rules must be deactivated

• Rule actions can take place immediately or can be time based.

• When a new rule is activated, each existing record is evaluated.

• Rules can be evaluated when records are created or edited.

Universal Containers regularly imports Accounts from an external order system that has its own IDfield for each record.

What should the System Administrator do to help prevent duplicates during these imports?

• Use VLOOKUP to find matching records in Salesforce.

• Use the ID from the order system in place of the Salesforce ID.

• Create a unique External ID field on Accounts in Salesforce for matching.

• Create a formula field that identifies matches

Ursa Major Solar recently purchased 15 new Salesforce licenses.

How many users can an administrator create at the same time on the add multiple users page?

• A maximum of 15 users.

• A maximum of 5 users.

• A maximum of 10 users.

• An unlimited number of users

How can multiple Campaign records be associated with a single Opportunity?

• Campaign Members

• Campaign Hierarchy

• Primary Campaign Source

• Campaign Influence

Ursa Major Solar needs to fulfill the following requirements:

a. A custom object must be created to capture account survey data.

b. Users need the ability to select an account from the survey record and view related surveys on the account record.

Which two actions can an administrator configure to meet these requirements?

Choose 2 options.

• Create a lookup relationship field on the account object.

• Create a lookup relationship field on the survey object.

• Put the survey related list on the account page layout.

• Put the account related list on the survey page layout.

Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country fields to ISO codes.

What method should the System Administrator use?

• Report Exports

• Data.com Clean

• List View Inline Editing

• Mass Update Addresses