IST 402 Chapter 1

What is the main idea behind Business Process Reengineering (BPR)?

• Improving departmental functions

• Automating business processes

• Redesigning major business processes to improve organizational performance

• Combining process management, redesign, process improvement, and automation

Who is the founder of TPS (Toyota Production System)?

• Michael Hammer

• Taiichi Ohno

• W. Edwards Deming

• Adam Smith

What is the main idea behind Six Sigma?

• Improving operational processes

• Aligning major business processes

• Achieving near-perfection in manufacturing and service processes

• Combining process management, redesign, process improvement, and automation

True or False: ERP systems allowed companies to replace old software with new applications to be organized into a business process

• True

• False

What is the main difference between a "system" and a "process"?

• A process is a type of system, while a system is a type of process

• A system is a type of large business process, and a process is a type of small business system

• A system is a type of organizational chart, while a process is a type of flow chart

• A system converts inputs into outputs, and a process converts inputs into products or services

Who first used the type of diagram illustrating a value chain or business process?

• Porter

• Hammer

• Geary Rummler

• Davenport

What is the primary focus of Porter's concept of value chain?

• Improving operational processes

• Aligning or changing major business processes

• Automating business processes

• Enhancing organizational performance

True or False: BPR theorists like Champy, Davenport, and Hammer believed that companies should only focus on new product development and not on the overall process

• True

• False

Who is considered the father of the value chain concept?

• Geary Rummler

• Alan Brache

• Michael Porter

• Adam Smith

True or False: Michael Hammer's BPR approach emphasized on redesigning small-scale business processes.

• True

• False