Day13- billig (matrial)

it is available for customers to make Balance Transfer ?

• False

• True

CST balance is 29 LE and need to add Extra Quota 20 GB. We can create IR on i-report tool ?

• False

• True

If CST package is 140 GB and having balance  119 LE . Calling us after due date but his account status is active . What is the right action ?   

• Create IR request After verification  

• Create IR request without verification  

• Inform Customer to Recharge Balance  

When Prepaid CST make any payment transaction through any payment method. The amount will added on BSS with VAT ?

• True

• False

Can we compensate CST If he/she didn’t informed with start date ?

• Ture

• False

We can inform our customers with landline bill before Release Date ?

• False

• True

We can send SMS Renewal to our customers before there renewal date ? 

• True

• False

SLA for Enabled By Mistake TT is ……..

• within 72 H

• .

  2 WH 

• 1 WD 

If CST package on Matrix is lower than BSS and problem solved. Can we compensate CST for his paid period ?

• True

• False

If CST make Early Renewal Twice the first was on 20/8 Via we app and on the same day make Early Renewal by mistake through IVR. Can we compensate him ?

• Create TT  

• Create IR

• Create SR