MM Unit 5 Test Review

Globalization is a complex issue, and the benefits may not be able to be separated from its drawback. When making decisions, managers often must accept the good with the bad. What term is used to describe this issue the BEST?

• code of conduct
• psychographics
• tradeoffs
• code of ethics

A large accounting firm shared a new code of conduct and a new code of ethics with its employees, but they complained that the documents were confusing. What might have caused this reaction to the documents?

• The documents contain overlapping information.
• The two codes don't clearly support each other.
• The code of ethics was written after the code of conduct.
• The two codes weren't combined into a single document.

Which is an essential ingredient of a professionally written code of conduct?

• company demographics
• company assets
• company mission
• company profile

In addition to paying employees the wages that were mutually agreed upon during negotiations, employers must also provide a safe work environment. What is one more legal responsibility of employers?

• treating each employee as a trusted member of the company
• encouraging employees to maintain the highest levels of ethical conduct
• giving employees the resources they need to get the job done
• creating a work environment that values everyone's creativity

Which example BEST describes an ethical requirement for a company as opposed to a legal one?

• the requirement to honor a contract
• the need to be socially responsible
• the requirement to do business honestly
• the need to follow work safety standards

Which scenario is an example of unethical behavior in a business setting?

• A reservationist at a car rental company can't guarantee that a customer will get the same kind of car they reserved.
• A supervisor challenges his team to be their very best, but in the process, he makes several team members feel pressured.
• A sales director launches a sales promotion that targets children.
• A project manager only shares information if it makes him look good.

Each outcome is a benefit of globalization EXCEPT _____.

• decreases in consumer prices
• increases in standards of living
• decreases in income equality
• increases in talent sharing

Alan and Mira are both well-paid account executives at a large company. For years, they've taken turns "treating" each other to expensive lunches courtesy of the company credit card. Which section of the conduct code should Alan and Mira review?

• Use of Company Assets
• Company Values
• Meal and Break Policies
• Reporting Misconduct

A comprehensive customer service _____ describes the _____ of every employee-customer interaction in a sequential order.

• manager; history
• department; purpose
• policy; steps
• survey; results

Amazon is one of the most financially successful companies in history, but it has also worked hard to meet its ethical responsibilities by addressing the company's impact on global warming. The story of Jeff Bezos and Amazon's commitment to the environment BEST describes a company that _____.

• is using supply chain technology to maximize profit
• is making investments in infrastructure to combat climate change
• was reluctant at first to invest in far-reaching initiatives
• prioritizes company expansion and strategies that promote growth