Design Thinking - Empathy Quiz

What stage of design thinking is the empathy stage?

• 3

• 12

• 1

• 4

Answer explanation

Stage one - Empathy!

Which of these are secondary research sources?

• NISRA

• Reports

• Journals

• Empathy Interviews

Empathy interviews should involved asking open ended questions, staying neutral and taking lots of notes! True or false?

• True

• False

Answer explanation

True!

Remember to...

•Ask open ended-questions

•Stay neutral

•Take lots of notes

•Make interviewee feel valued

•Ask for stories, not solutions

•Pay attention to feelings & body language

•Explain rationale, voluntary

•Give space

What do you think the importance of empathy is in the design thinking process?

Do you now think you can...

1.Recognise the importance of Design thinking principles and when they can be applied.

2.Summarise the importance of empathy in the design thinking process.

3.Apply tools and approaches for collecting user information.

• Yes it all makes sense!

• I might need to brush up on this a bit more!

• I am lost!