COMMUNICATION

For communication to be successful, meaning must be ________.

• received by the other person

• feedback must be sent back to the sender

• understood by the receiver

• acknowledged by the receiver

The communication process starts with:

• Receiver

• Message

• Sender

• Channel

Which one of the following methods of communication should be used when the sender requires quick and accurate feedback?

• Face-to-face

• E-mail

• Memo

• Letter

________ communication is communication that flows from a manager to his employees.

• Upward

• Downward

The channel is the ________.

• person who receives the message

• medium that the messages travels through

• person who sends the message