Account Access DTs.

The correct path we should follow when we receive a ticket from a user saying is using a fake app is:

• RT to Registration – Unofficial App

• Send “Unofficial app” from L&S queue.

• RT to classic – Unofficial App

• PCPC

Fill in the blank: We should request for an XPOP when the user asks for deactivation, and they send more than one __________

 How do we identify user has a dual sim.

• Ccode and sim on DBI has different numbers.

• Screenshot shows dual sim and   user mention has dual sim.

• DBI shows SIM 1.

• All the above.

1.       Which is NOT considered a fake app.

• WhatsApp Plus

• GB WhatsApp

• Dual WhatsApp

• None

Fill in the blank: We should request for an XPOP when there is a suspicious email and the ticket shows a _____.

1.       What will we do if a user is contacting us regarding a registration issue and is mentioning is using a dual WhatsApp

• PCPC

• Follow the registration path according to the issue.

• RT to classic.

• Send "dual app" macro.