Team Refresher Wed Shift

NEW Deck Build is considered as Core Project.

• True

• False

Based on the given scenario, aside from deleting the number, the CSM should also send an email.

• True

• False

What are the reasons why this SR was considered improperly prepped?

What note do we leave when postponing a project?

How long is the SR maturity before cancellation if there are no opt-ins?

Before tagging "No SR", we should exhaust the ff: information

• POs name

• POs number

• "verify email" button

• check previous conversations

• Check SR assignee

These are the steps that we should do if we receive an email from "CO and support emails".

1) Remove tag "Under 20k Project"

2) Add tag "from ba folder"

• True

• False

Answer explanation

We should also move the email to BuildZoom support

These are the steps that we should do if we receive an email from "Review to CO profile".

1) Remove the tag "under 20k project"

2) Add the tag "from ba folder" and

3) Move/Transfer the email to BuildZoom Support.

• True

• False

Answer explanation

We should move to BA Additional Reviews and not BuildZoom Support

NOTE: You are doing EMAIL TASK

What will you do if you receive an email about PO complaining about a winning CO?

• 1) Add bz-hire complaint tag in email

  2) Add BZhirecomplaint note in the SR feed

  3) Assign to anyone

• 1) Add bz-hire complaint tag in email

  2) Add BZhirecomplaint note in the SR feed and PIN

  3) Assign to anyone

• 1) Add bz-hire complaints tag in email

  2) Add BZhirecomplaints note in the SR feed and PIN

  3) Assign to anyone and leave a note in the email thread with your name

• 1) Add bz-hire complaint tag in email

  2) Add BZhirecomplaint note in the SR feed and PIN

  3) Assign to anyone and leave a note in the email thread with your name

Barrett Naegele sent a new SR via projectconsultantteam channel but the assignee is still him, what should we do?

• Send a private message asking him to change assignee

• Leave assignee to Barrett and change to waiting

• Change assignee to Brooke Adams and process as normal

• Reply to thread asking Barrett to change assignee to Brooke Adams