PC Pro 7.0 Lesson 8.3 "Remote Services"

Which remote access solution is built into MacOS?

• Remote Desktop

• Quick Assist

• Screen Sharing

You want to be able to monitor the health and connectivity of some of your laptop fleet used by traveling sales people...

• RMM

• MSRA

• Desktop management Software

Which solution provides FULL access to the desktop GUI of a Windows system?

• Remote Assistance

• Remote Desktop

• Telnet

Which TWO actions will BEST secure your Video Conferencing Software?

• 2 factor authentication

• Strong Passwords

• Recording

• Waiting room features

• Disable unused software

You want to access data on your office computer while in other parts of the building. Which groups should your account be in?

• Users

• Power Users

• Remote Desktop Users

• Administrators

A level 1 support specialist escalated an issue to you. You try to log into the problem computer with RDP, but can't. If everything is in the correct config, what is likely the issue?

• Computer is off

• Level one specialist is still connected

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You receive a help desk ticket from a user at another location. They need help installing a driver. Best solution?

• Drive over there.

• Establish a Remote Desktop Connection and update it

• Tell the user to wait until you are at their location.

Remote user submits ticket but you can't understand what is causing problem. Best solution(s)?

• Drive over and watch the user recreate the issue.

• Use a Remote Assistance connection and watch.

• Use Quick Assist and watch.

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Which of the following is true of Remote Assistance

• The remote user initiates the session.

• The user initiates the session.

• Only one user is logged in.

Rachel wants to use Screen Sharing to let the sys admin access her Imac. The admin can't do it from their iMac. Most likely issue?

• VNC viewer not enabled.

• Observe mode not enabled.

• admin is not on "Specific Users Only" list.

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