RO Issue Handling

Please choose ALL the correct statement

• 7eleven BUX is using Dynamic Payment Code

• 7eleven BUX is paid via Cliqq/Kiosk

• 7eleven Direct is using Merchant name as biller

• 7eleven Direct is instantly activated in Merchant Dashboard

• 7eleven BUX is integrated with Xendit via 3rd party

How does end user pay for ECPay Loan and ECPay School transactions?

• via Outlet

• via GCash or Paymaya

• via Outlet and inform cahier that they will make payment to Xendit

Merchant can request activation for both ECPay Loan and ECPay School for their account

• True

• False

Ninjavan is using what type of payment code?

• Multiple Use Payment Code
• Single Use Payment Code
• Multiple Use Payment Code with Close Amount
• Single Use Payment Code with Close Amount

When making payments to RO channels via DP (Dragonpay), end users need to write "Xendit" on the form as the biller name

• True
• False

If you receive this request from Dragonpay team, how would you know if it is Xendit transaction? Please provide the details (payment code and payment channel) that you need to check it in AD.

• payment code: FQQYKKLCC1 payment channel: MLhuillier

• payment code: FQQYKKLCC1 payment channel: ECPay Loan

• payment code: PSTR4MKZJ9FE-1020115459 payment channel: ECPay Loan

• payment code: PSTR4MKZJ9FE payment channel: MLhuillier

RO branch teller reached out to CS and asking for refund because their end customer tried to pay for their Xendit bills but it was initially failed on their system so they told them to try to other branch, however, they found out later on their audit that the payment was processed. What do you think is the issue here?

• Payment Cancellation - Double Posting
• Payment Cancellation - Wrong Amount
• Payment Cancellation - No cash collected
• Payment Cancellation - Wrong payment code

Merchant reached out to CS and asking to validate the transaction because the payment receipt shows NNJVANMANILA but on their dashboard the payment shows NNJVANRIZAL and it has the same transaction details (amount, date and channel reference ID). what do you think is the issue here?

• Payment Cancellation - Double Posting
• Payment Cancellation - Wrong payment code
• Payment Cancellation - No cash collected
• No issue

Merchant asks for the status of transaction but upon checking AD, you found the transaction status "no callback found" but settlement ID is found. What is the next step here?

• Inform merchant with the settlement ID
• Check if the transaction is paid via Invoice
• Raise to Product team to resend the payment callback
• Raise to Partner to resend the payment callback

Xendit received the payment callback from partner but merchant did not received the payment callback from Xendit. What is the issue here?

• Payment received but no callback from partner
• Payment not received
• Break in webhook service
• Partner limitation or issue