Digipay Issue Handling

Partner inquire us to check a transaction, what is the next step?

• Check on AD and If it is not found check in partner settlement report
• Check on AD only and inform whether it is found/not

What is the difference with QR Code v2?

• reference_id, expires_at, set callback from dashboard, can check and resend callback from their own Xendit Dashboard
• external_id, expires_at, set callback from dashboard, can check and resend callback from their own Xendit Dashboard

For merchants using QR Code but integrating via payment link or TPI, do they need to migrate too?

• Yes they do
• No they don't, if using payment link/TPI it is already auto using v2, it only applies for merchant integrating via direct API

Which eWallet in test mode, after charge creation the trx status become automatically success?

• ShopeePay, DANA, LinkAja, AstraPay
• OVO and JeniusPay

Which step is the correct one for eWallet tokenization?

• create customer - create payment method - link the account from payment method response - create charge request
• create customer - create payment method - create charge request

Indodana already activated, but why is it not visible on invoice/payment link customization?

• Because Indodana is not available on payment link/TPI, only via direct API
• It is an issue we need to raise to product team