TELEPHONING

What is the suitable expression for the blank sentence?

• May I know who's calling ,please?

• Shall I call you with your last name?

• Can I talk to Susan Olivia

• Can you tell me her name,please?

What is the best answer for that blank sentence?

• Would you like to call him again

• Could I speak to Mr.Aziz,please?

• Can I take a message from you

• Could you speak to Mr.Aziz,please?

What is the best answer?

• Could I speak to Mr.Iwan,please

• Could you tell me about your product ,please

• Could you put me through to Doni

• Who's speaking

What is the best answer?

• Who's speaking,please

• Hold the line,please

• Yes,I'm speaking

• Sorry to keep you waiting

What is the capital city of Indonesia?

• Palembang

• Jakarta

• Surabaya

• Bandung

What is the best answer?

• I would like to talk about the ticket service

• I am calling to confirm my trip to Disneyland

• I am sad to tell you the truth

• I am disappointed with the service last night

Andre : I need to book a room for this weekend.May I know the rate?

Banu : ........... And which room would you like to have, single or double?

Andre : Sure.My name is Andrea Thomas and I'd like single room,please.

• May I leave a message?

• May I know who's speaking?

• Can I talk to the manager?

• Will you put me through Mr.Brown?

Receptionist : Good morning.What can I do for you,sir?

Guest : I'd like to talk to the Personnel Manager,please.

Receptionist : .I am sorry he is at the meeting now. ....?

Guest : Yes.My name is Hendarto.Please ask him to call me back

• Would you like to leave a message

• Have you met him before

• Can I leave a message

• Could you call him later

Receptionist : Good morning, Nirwana Hotel. Can I help you?

Caller : Room 1023, please.

Receptionist : I'm sorry, there is no answer.............................?

• He is not in at the moment

• What can I do for you

• Can I take a message

• How do you spell it

Caller : Hello. Could I .... to Mr. Aziz, please ...?

Nita : I'm sorry, he is out. Could you call back at four?

Caller : All right. Thank you.