QA Questions

Quiz
•
Professional Development
•
3rd Grade
•
Medium
Jenny Flores
Used 4+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
If we get an OSS case, When it comes to Resolve we need to mark:
Yes
No
N/A
Close
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If we provided the third party disclaimer and the advocate did not tag the QT US: Cash App {Voice - Third Party on Call, we need to mark:
the QT of the issue was correct
Yes
No
N/A
Close
3.
MULTIPLE CHOICE QUESTION
30 sec • 4 pts
If the customer called in about an specific account question and the advocate did not make any attempt to pass PII we need to mark Close in Resources & Wf and actions:
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
Merlina's name in United States:
Monday
Tuesday
Wednesday
Friday
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the advocate sends an email to the customer with some grammar errors in the case we need to mark ____ in Spelling/Grammar:
Yes
No
N/A
Close
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the advocate filed a complaint in the case, we need to send an email to report the CBE:
True
False
I don't know
follow your heart
7.
MULTIPLE CHOICE QUESTION
30 sec • 2 pts
What color is the white horse of the King?
Black
Yellow
White
Red
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