QA Questions

QA Questions

3rd Grade

15 Qs

quiz-placeholder

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QA Questions

QA Questions

Assessment

Quiz

Professional Development

3rd Grade

Medium

Created by

Jenny Flores

Used 4+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Media Image

If we get an OSS case, When it comes to Resolve we need to mark:

Yes

No

N/A

Close

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

If we provided the third party disclaimer and the advocate did not tag the QT US: Cash App {Voice - Third Party on Call, we need to mark:

the QT of the issue was correct

Yes

No

N/A

Close

3.

MULTIPLE CHOICE QUESTION

30 sec • 4 pts

Media Image

If the customer called in about an specific account question and the advocate did not make any attempt to pass PII we need to mark Close in Resources & Wf and actions:

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

Merlina's name in United States:

Monday

Tuesday

Wednesday

Friday

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the advocate sends an email to the customer with some grammar errors in the case we need to mark ____ in Spelling/Grammar:

Yes

No

N/A

Close

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

If the advocate filed a complaint in the case, we need to send an email to report the CBE:

True

False

I don't know

follow your heart

7.

MULTIPLE CHOICE QUESTION

30 sec • 2 pts

Media Image

What color is the white horse of the King?

Black

Yellow

White

Red

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