Quiz SEM/VMM 2023

We finish 2022 with better surplus result of: 

• 40.5%   

• 41%    

• 28%

What is the biggest opportunity in controlling in 2023?

• Profit

• Fun

• TAKT

Why do we introduce Customer Centric Steering Model?

• We need a change 

• Omni matters

• Drive forward profit 

• All are correct

The H&M Group Vision for 2023 is "To creating meaningful growth and becoming our industry's most impactful ecosystem"

• True

• False

What is an Ecosystem?

• A network of companies that collaborate, and combine their offerings to create value for their customers

• A network of companies that collaborate, and combine their offerings to create fun for their customers

• A network of companies that collaborate, and combine their offerings to create products for their customers

Select the correct goal for ARKET & H&M

• Meaningful growth

• On brand & customer centric

• People & culture

• Sustainability

• All are correct

How many steps to ARKET Customer service are there?

• 4

• 5

• 6

• 12

Why will ARKET steps to customer service help us drive our goals?

• It will improve relationships with our customers & increase customer loyalty

• It will give us the opportunity to convert visitors into paying / returning customers

• It emphasize how important customer service is to our brand and give us a pathway to improve relationships with our customers

• All are correct

In which ways will we drive our business forward in 2023?

• ORIS

• Google Workspace

• Teams

• None of these

• 1 & 2

What was the first market to launch ORIS in Area 1?

• Belgium

• Netherlands

• UK

• Lux

• France