Sales Refresher

Why is assumptiveness important on every single interaction?

• Because when we are assumptive we sound confident and we assume that the sale is done and leaves very small room for customer to overthink about getting an appointment.

• Because it guarantees that customer will not disconnect the call.

• Assumptiveness is not a must, we actually need just to know what it is in case that we need it.

The speed that we use to speak during our interaction is the deffinition for:

• Pace

• Tone of Voice

• Call Control

We know that Active Listening is key to create connection with your customer. Knowing this what are the steps that we can follow to practice Active Listening (Select all that apply):

• Let them talk

• Focus on the conversation

• Repeat, paraphrase what you heard

• Don't interrupt your customer.

• Rush your customer to improve call control.

Determine customer's wants/needs, identify your type of customer, answer specific questions, control of dead air and hold time, use emphaty and enthusiasm are ways to keep ____ ____ during the interaction

• Good Customer Service

• Call Control

• Good Agreement

• Good Customer Interaction

When you are Assumptive it means that you are not presumptive for the sale and you need permission from customer to continue with the sale.

• True

• False

For Rebuttals is it better to use Benefits than overselling a product? (True or False)

• True

• False

If we increase the speed of our speech during the interaction, are we making use of?

• Tone of Voice

• Pace

• Active Listening

When we talk about call control, does it means that we have to rush our customer because I want to complete the sale?

• True

• False

When making Rebuttals, it is important:

• That we understand the reason why customer is not buying.

• That we listen carefully and actively so we can provide benefit that better adjust our customer.

• Attempt to close the sale one more time after providing benefits.

Why is Active Listening important?

• To Build Rapport

• To Value our customers time.

• To gain Agreement.