Quiz

2022 WIN YTM Nov Productivity GP/FTE, FILE/FTE 成绩分别最高的是哪个team？

• GP/FTE:FBI FILE/FTE:UNI

• GP/FTE:UNI FILE/FTE:UNI

• GP/FTE:FBI FILE/FTE:NES

• GP/FTE:NES FILE/FTE:WLD

2022 WIN Productivity GP/FTE target 是___, FILE/FTE的target 是___？

2022 MCX Productivity GP/FTE target 是___, FILE/FTE的target 是___？

• WIN: 8.3/112.9 MCX: 8.3/146

• WIN:8.5/112.9 MCX:8.3/146

• WIN:8.3/146 MCX:8.5/112.9

• WIN:8.3/112.9 MCX:8.5/146

Answer explanation

按照问题顺序选择正确答案

2022 Objective 下有哪些category?

• Transformation

• Customer Centricity

• Productivity

• Service Failure

• L&S Business Control

2022 WIN KCX YTM Nov 的Scorecard成绩是多少？

• KCX-CC:73

  KCX-CM:98

• KCX-CC:111

  KCX-CM:98

• KCX-CC:73

  KCX-CM:65

KCX下的CC/CM的全称分别是什么？

• CC: Customer Care.

  CM: Customer Metrics.

• CM: Customer Centricity.

  CC: Customer Metrics.

• CC: Customer Centricity.

  CM: Customer Metrics.

CCC-CSAT的Negative分数是多少？

• 1

• 2

• 3

L&S 包含哪些KPI item?

• ICB Dispute & FTHR

• PO Creation Timeliness % & Invoicing Timeliness %

• Prior Period Impact

• Unbilled SO

• SO without PO

L&S 哪些item的performance越低，分数越高?

• FTHR

• ICB Dispute

• Unbilled SO

• Prior Period Impact

• SO without PO

2022 L&S 哪些item的WIN YTM Nov performance 达到了Target?

• SO without PO

• Unbilled SO

• Prior Period Impact

• ICB Dispute

• Invoicing Timeliness %

2022 WIN一共有多少个account 上了Case Management？

• 41

• 43

• 45

• 46