SERVICE AND HOSPITALITY 1

What is Texas Chicken vision ?

• To sell the best chicken in the world.

• To sell the best biscuit in the world.

• To sell the best chicken and biscuit in the world.

• To sell the best chicken and biscuit in Malaysia.

What is our Texas Chicken mission ?

• Will provide each guest tasting and friendly manner on every visit.

• Will provide each guest excellent quality chicken for every hour.

• Will provide each guest fast and friendly service on every hour.

What is "G" for G.U.E.S.T ?

• Go go go Texas

• Greet the customers

• Great the customers

• Glory the customers

What is "U" for G.U.E.S.T ?

• Undertaker the customer needs

• Understand the customer needs

• Underway the customer needs

  Understand the customer needs

• Understand your boss

What is "E" for G.U.E.S.T ?

• Explain customer complaint

• Explain profit & loss

• Explain menu & benefit

• Explain QA failed

What is "S" in G.U.E.S.T ?

• Skip the meal

• So sweet

• Swipe up

• Suggest additional item

What is "T" in G.U.E.S.T ?

• To love customer

• Ta-ta the customer

• Thanks the customer

• Thanks the animal

Kepuasan Pelanggan 3 K.

Apakah 3 K ?

• Kepantasan,

  Kelajuan,

  Kekejangan

• Kelajuan,

  Keramahan,

  Kekeliruan

• Kepantasan,

  Ketepatan,

  Keramahan

• Kepantasan,

  Ketetapan,

  Keranian

What are the 3 things that we need to have for total guest experience ?

• Fasting,

  Accurate,

  Friendly

• Faster,

  Accurate,

  Facebook

• Fast,

  Accurate,

  Friendly

• Fast,

  Accurate,

  Frenchly