Chapter 23 Written Communications

________ is an informal, memo-style communication that is usually specific to one concern.

• Informal Note

• Personal Letter

• Interoffice Communication

• Form Letter

Written communication is often called __________

• Correspondence

• Parts of Speech

• Exchange of Information

• All of the above

SELECT ALL THAT APPLY : Written Communication is used:

• To inform the staff officially of a policy or decision.

• To send personal messages.

• To correspond with professional associations.

• To send a message regarding a patient (by written message, EHR, patient portal, or email).

__________would be indicated for times when a thank-you, congratulations, or similar expressions

• Informal Notes

• IOC

• Personal Letter

• Interoffice Communications

Which Correspondence Applies? "Providers might need to write to their professional associations, licensing boards, and other physicians regarding some issue or concern affecting personal medical activities or their professional practice."

• IOC

• Personal Letter

• Professional Conference

• Professional Letter

Which Correspondence Applies? "Delinquent account reminders, usually in about three increasing levels of request intensity."

• Personal Letter

• Form Letter

• Professor's Letter

• Professional Letter

Which Correspondence Applies? "Information to referred patients such as appointment confirmation, office location, information needed, and examination preparation.."

• Personal Letter

• Form Letter

• Professor's Letter

• Professional Letter

Which of these is NOT a Correspondence

• Information Letter

• Form Letter

• Professional Letter

• Personal Letter

PRO OR CON OF EMAILS: It is often overused as a substitute for phone and in-person communication.

• PRO

• CON

PRO OR CON OF EMAILS: It leaves a trail, so the history of a conversation can be traced.

• PRO

• CON