Functional Areas of Business

Which of the following functional areas of a business is most likely to be responsible for recruiting new staff?

• Business support services

• Finance

• Human resources

• Operations management

Which of the following functional areas of a business is most likely to be responsible for producing a radio advertisement to raise awareness of its new product?

• Customer service

• Marketing

• Operations

• Sales

Which of the following functional areas is responsible for converting inputs into outputs?

• Finance

• Operations Management

• Research and Development

• Sales

Which one of the following is a task which is most likely to be carried out by an employee working in the research and development department of a chocolate bar manufacturer?

• Create new recipes

• Design an advertising campaign

• Find cheaper suppliers of ingredients

• Redesign the packaging label

The human resources function of a large organisation is most likely to support the finance function by:

• purchasing a new accounts package

• recruiting an additional employee

• updating its supplier database

• using social media to encourage more sales

In a large company the research and development function is most likely to work with the operations management function to:

• develop new manufacturing processes

• provide administrative support

• recruit production operatives

• source cheaper raw materials

Which of the following is the most likely consequence to a manufacturer of a poor relationship between its purchasing function and its operations management function?

• Incorrect prices

• Insufficient stocks of raw materials

• Late payment of employee wages

• Too few staff

Handles many functions of your business. Provides labor law compliance, hiring and training, compensation, relational assistance and help with handling specific performance issues.

• customer service

• HR

• logistics

• research and development team

It is about gathering information concerning your target customers. Who are the people you want to sell to? Why should they buy from you as opposed to a rival business?

• marketing

• logistics

• warehousing department

• customer service

What is the main function of the marketing department?

• In charge of everyday duties 
• Deals with money in the business
• In charge of making decisions about what customers want
• Deals with people working in a business