ME Final quiz

1.    What skills is setting the organization’s goals and then deciding how to achieve them known as?

               

• a.     Organizing 

• Controlling  

•          c. Planning and decision making

• d. Leading

2.       The strategic level of management is considered to be_____

                    

• a.       Top-level management 

• b.      low level management  

•        c. Middle level management

•      d. Organized management

3.       The amount of resources used to achieve an organisational goal is known as____

        

             

• a.       Effiectiveness

• b.      Management  

•     c. resourcefulness

•   d. efficiency

4.       At the low level of management , which skill is the most important?

                      

               

• a.     conceptual skill 

• b.    political skill  

• c. human skill

• d. technical skill

5.       Miss ida is a front desk manager at northern Resort. when dealing with unhappy customers, Miss ida is performing her role as ____

                       

               

• a.       liaison officer   

• b.      spokersperson role  

• c. disturbance handler role

• d. negotiator role

6.       Which of the following is not the duty of the manager while performing the interpersonal role?

               

                    

• a.     Figurehead 

• b.    Spokesperson 

•   c. leader

•   d. liaison

7. Sharon is considering going from managing 50 people to taking on a job overseeing five people working on a very technical project working with small parts. What would be her span of control?

• It would make the span of control more efficient.

• The span of control would be broad.

• The project manager's span would include reporting to two bosses.

• The span of control would be very narrow.

8. Which one of the following characteristics does not relate to departmentalization?

 

• It's a way to structure an organization

• There is more than one way to divide an organization into departments

• It's a method of organization that does not work well with public organizations

• Part of the advantage of departmentalization involves developing departmental personnel expertise

9.What is the last step in organizing process?

• a.Identification and division of work

• b.Departmentalization

• c.Assingment of duties

• d.Establishing reporting relationship

10. Nature of informal organization is _______

• a. Mandatory

• b. Rigid

• c. Flexible

• d. None of the above