
Group 1 Week 5 Quiz

Quiz
•
Professional Development
•
Professional Development
•
Medium
Systems Team
Used 8+ times
FREE Resource
20 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
How many fully equipped return stations will there be in Ajax at Go Live?
13
51
64
55
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What is a subsequent return?
When a customer sends us more than one return for an order
A return that happens after a customer has already received a refund
When a customer sends us the incorrect item
When we receive an unclaimed parcel
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Online returns can be re-sold if the Care Label is missing?
True
False
4.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Returns IBD are never archived
True
False
5.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
What final step triggers the refund of the customer's money?
Complete Delivery is marked
Incomplete Return is documented
All items on order are returned
Item is put back into GTP
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Select which are scrapping options for a return.
MULTISELECT
Donation
Destruction
Recycle
VAS
Employee Giveaway
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Inbound deliveries can only be rejected in full.
True
False
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