Chapter 13 QTH

The sharing of information between two or more people in order to reach a common understanding is known as negotiation.

• True

• False

To participate in B2B marketplaces, companies have to adopt a common

• A) software standard so that they can meet international requirements.

• B) set of ethical standards so that they can do business fairly and equitably.

• C) software standard so that they can search for and share information with each other.

• D) set of ethical standards so that they can keep out unfair competitors.

Business-to-business (B2B) commerce increases profitability because it

• A) reduces operating costs and may improve overall quality.

• B) allows companies to make use of technology and the Internet.

• C) reduces the number of companies in the supply chain and may improve overall quality.

• D) allows companies to market their products directly to end users.

Business-to-business (B2B) commerce is best defined as trade that takes place between companies using technology and the Internet for the purpose of

• A) meeting the demands of various companies along the supply chain.

• B) enabling companies to gain a competitive advantage.

• C) consolidating functions into as few companies as possible along the value chain.

• D) linking and coordinating the value chains of different companies.

Both e-commerce and business-to-customer (B2C) commerce involve the use of technology and the Internet; the difference is that e-commerce

• A) involves trade between companies and between companies and individual customers, whereas B2C commerce only involves trades between companies and individual customers.

• B) is exclusively related to the marketing of wholesale products, whereas B2C commerce involves the sale of both wholesale and retail products.

• C) only involves trade between companies and individual customers, whereas B2C commerce involves trades between companies and individual customers, as well as trade between companies.

• D) encompasses the sale of both wholesale and retail products, whereas B2C commerce involves only the sale of retail products.

Advanced Software Defense Systems sells a variety of products to protect against spyware, malware, viruses, and other dangers to computer users. Operating primarily from its website, it serves a range of clients, from large companies with full service package to individual users. This is an example of

• A) B2B commerce.

• B) e-commerce.

• C) a B2B marketplace.

• D) an e-commerce marketplace.

A multimode application software package that allows a company to link and coordinate the entire set of functional activities and operations necessary to move products from the initial design stage to the final customer stage is called a(n) ________ system.

• A) decision support

• B) e-commerce

• C) enterprise resource planning

• D) artificial intelligence

The best way to describe the difference between a transaction-processing system and an operations information system is that a transaction-processing system processes routine transactions, whereas an operations information system provides

• A) large amounts of data that can then be compiled in a meaningful format.

• B) information managers can use in nonroutine decision-making and other kinds of tasks.

• C) organizations with the ability to track various functions and divisions in real time.

• D) models that help managers make better nonprogrammed decisions.

A system that gathers comprehensive data, organizes it, and summarizes it in ways that are useful to managers is known as a(n) ________ system.

• A) transaction-processing

• B) e-commerce

• C) expert or artificial intelligence

• D) operations information

A system that gives managers a model-building capability and provides them with the ability to manipulate information in a variety of ways in order to make nonprogrammed judgments is a(n) ________ system.

• A) decision support

• B) artificial intelligence

• C) expert

• D) real-time