CR KPI 2023
Authored by rranastasia dew
Business
Professional Development
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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Target NPS tahun 2023 ?
87%
90%
93%
100%
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Hasil VOC Quality Oct Ytd 2022 ?
94%
90%
100%
85%
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Taget VOC Quality tahun 2023 ?
70%
50%
60%
80%
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CX Direction terkait NPS yang baru di tahun 2023 adalah
KPI Visualization & VOC Utilization
Quick Recovery for Complaining
Promote "Real Promoter" activities
Maintain EH with the new activity
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Target NCR & EDC di tahun 2023 ?
100% & 70%
100% & 100%
90% & 100%
80% & 90%
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
CR KPI untuk Complaint Handling yang baru di tahun 2023 ?
NCR Completion
EDC Completion
Satisfaction Rate
EDC to NCR Rate
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tanggung Jawab CR di TCM customer database adalah :
Memastikan quality data pelanggan untuk mensupport customer touch point
Memastikan value chain
Memastikan keuangan
Meningkatkan unit service
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