3.03 - Customer Relations

3.03 - Customer Relations

12th Grade

15 Qs

quiz-placeholder

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3.03 - Customer Relations

3.03 - Customer Relations

Assessment

Quiz

Other

12th Grade

Medium

Created by

LaQuanda Leary

Used 17+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 6 pts

Customer relations is often used interchangeably with the term __________.
Customer Service
Opportunity
People
Productivity
Proactive

2.

MULTIPLE CHOICE QUESTION

30 sec • 6 pts

Positive customer relations makes customers feel __________.
Connected
Opportunity
People
Productivity
Proactive

3.

MULTIPLE CHOICE QUESTION

30 sec • 6 pts

To build positive customer relations, businesses must be __________.
Proactive
Opportunity
People
Productivity
Promises

4.

MULTIPLE CHOICE QUESTION

30 sec • 6 pts

Building positive customer relations is a good way for smaller businesses to compete because it is __________.
Inexpensive
Opportunity
People
Productivity
Proactive

5.

MULTIPLE CHOICE QUESTION

30 sec • 6 pts

Positive customer relations encourages loyalty and __________.
Repeat Business
Opportunity
People
Productivity
Proactive

6.

MULTIPLE CHOICE QUESTION

30 sec • 7 pts

By saving time and resources, positive customer relations can increase a business’s __________.
Productivity
Opportunity
People
Proactive
Promises

7.

MULTIPLE CHOICE QUESTION

30 sec • 7 pts

As an individual employee, you can help your business build positive customer relations by listening to __________.
Feedback
Opportunity
People
Productivity
Proactive

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