Hospitality Services

The main reason for the hospitality business is to serve its

The words customer and ______________are sometimes used interchangeably in the hospitality industry.

Customer satisfaction is directly related to the _________of the service provided by the customer.

Understanding that customers may feel tired after traveling is an example of

With ________quality service, customers are assured they will receive the same level of service each time they visit the business.

A customer-_________employee can anitcipate his or her customers' needs.

A _______is a part of the uniform for all hospitality employees.

When customers discuss with other people the service they received at a hospitality business, this is known as word of mouth ___________.

Employees at every level of the hospitality industry must have good _____________ skills.

Resolving an upset customer's _________is key to regaining the customer's loyalty to the business.