
Incident Management
Authored by Pavel Dohnal
Computers
University
Used 1+ times

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11 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Do jaké fáze životní cyklu (ITIL V3) patří Incident management?
Service Design
Service Transition
Service Operation
Service Strategy
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Co není incident?
Neplánované přerušení služby
Snížení kvality IT služby
Žádost o resetování hesla
Nepřipojí se VPN
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Kolik stupňů v Incident managementu obsahuje Priority matrix?
3
4
5
6
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
3 Fáze Problem managementu jsou:
Problem Detection, Problem Control, Error Control
Problem Identification, Problem Control, Error Control
Problem Identification, Problem Control, Problem Closure
Problem Detection, Problem Control, Problem Closure
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Problem podle ITIL V3 je:
Příčina jednoho nebo více incidentů
Závažný incident
Příčina právě jednoho závažného incidentu
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Kolik má Change management procesů?
3
5
6
7
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Reaktivní změna by se nejlépe dala přirovnat k:
Stavění ohrady
Srážce s ledovcem
Pečení vánočky
Hašení požárů
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