Customer Satisfaction

… can guarantee the first-class customer support.

• Feedback

• Warranties

• Customers

• Sales

The only one rule you need to know to keep your client happy is very simple: be like your …

• staff

• producer

• customer

• manager

It’s important to agree on a … date that fits the customer’s schedule.

• exchange

• ship

• order

• delivery

Each company wants to build a long-term relationship with its customers and get … business.

• repeat

• constant

• returning

• referral

Returning customers are valuable when the make a customer … that is recommend company’s products to colleagues and friends.

• referral

• service

• business

• reference

If there are delivery problems, the company must deal with … politely and efficiently.

• services

• schedule

• complaints

• colleagues

If you received your order but it turned to be damaged, you may ask to exchange the … product.

• harmful

• guilty

• refund

• faulty

If you are not sure what you are going to say to your customer during the call, think about it before you … a number.

• make

• dial

• put

• take

If you have to wait several minutes before speaking to your customer, be ready when you … to him.

• get through

• put on hold

• get back

• hang up

To … for its mistake, the supplier can offer its customers a discount on the future purchase.

• resolve

• make up

• compensate

• sorry