Handling Guest & Telephone
Authored by Tuti Hariyanti
English
11th Grade
Used 14+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Operator: Good morning, El Classico hotel. ....?
Caller: Yes, I'd like to book a room.
Operator: Certainly.
Mau I have your name, sir?
Will you leave a message?
Who's speaking?
May I help you?
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yulia: Good evening, Sir. Welcome to The Delilah.
Mr. Anton: Good evening. Could I have the special menu here?
Yulia: Of course, we have special beef steak and Chicken soup.
Mr. Anton: Yummy, I'd like the beef steak, please.
Yulia : Beef steak, alright sir, is there anything else?
Mr. Anton: Yeah, I want a glass of mango Juice.
Yulia: Alright. I'll bring your order soon.
Mr. Anton: Thanks.
Where does the dialog probably take place?
In an office
In a restaurant
At school
At market
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yulia: Good evening, Sir. Welcome to The Delilah.
Mr. Anton: Good evening. Could I have the special menu here?
Yulia: Of course, we have special beef steak and Chicken soup.
Mr. Anton: Yummy, I'd like the beef steak, please.
Yulia : Beef steak, alright sir, is there anything else?
Mr. Anton: Yeah, I want a glass of mango Juice.
Yulia: Alright. I'll bring your order soon.
Mr. Anton: Thanks.
What is Yulia's occupation?
Manager
Waiter
Waitress
Security
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Yulia: Good evening, Sir. Welcome to The Delilah.
Mr. Anton: Good evening. Could I have the special menu here?
Yulia: Of course, we have special beef steak and Chicken soup.
Mr. Anton: Yummy, I'd like the beef steak, please.
Yulia : Beef steak, alright sir, is there anything else?
Mr. Anton: Yeah, I want a glass of mango Juice.
Yulia: Alright. I'll bring your order soon.
Mr. Anton: Thanks.
What kind of beverage does Mr. Anton want?
Mango juice
Beef steak
Chicken soup
Nothing
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller: I'd like to Mr. Andrian. Is he in?
Operator: ....?
Caller: Sorry, I am Reno from Gempita company.
Operator: Hold on, sir. I'll try to put you through.
Who are you?
What's your job?
Who's speaking, please?
May I have your number?
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Caller:Hello, I am Endro. I'd like to speak to Mr. Kevin.
Operator: Well, I am so sorry. Mr. Kevin is not in today. He visits the branch in Yogyakarta.
From the dialog, we know that...
Mr. Kevin is in his office.
The operator doesn't know Mr. Kevin.
Mr. Kevin doesn't work in the company.
Mr. Kevin is out.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Andita: Good morning, Sir. Is there anything I can help?
Rico: Yeah, I have to attend a conference in Gedung Agung, I need to stay for 3 days. Is there any room?
Andita: What kind of room do you want?
Rico: I'd like a Deluxe.
Andita: Well, fortunately, we have one for you, sir. It's on the 3rd floor.
Rico: Ok, I'll take it.
Where does the dialog probably take place?
In a hospital
In a restaurant
In a market
In a hotel
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