Customer Satisfaction Standards & Bridges Refresher Quiz
Authored by Group Training
Professional Development, English
KG
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10 questions
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1.
MULTIPLE SELECT QUESTION
30 sec • 3 pts
What are the benefits of an Inspired Customer?
Customer will continue to return
Customer is willing to spend more
They will recommend the hotel to others
They won't complaint even though they were treated rudely
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you define Service Standards?
A service standard is the interaction between a business and its employees
A service standard is the interaction between a business and customers
A service standard is the interaction between an employee and the customers
A service standard is the interaction between an employee and their employers
3.
MULTIPLE SELECT QUESTION
30 sec • 2 pts
Which of the following falls under the Service Standards steps to achieve Inspired Customer Experiences?
Desired
Expected
Surprising
Unbelievable
4.
MULTIPLE SELECT QUESTION
30 sec • 2 pts
How can we achieve Unbelievable Service Standards?
Star regularly exceed all customer expectations
Star are able to give suggestions to customer's questions
Star respects customers but disrespect colleagues
Star are able to give unexpected jokes
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the five Customer Satisfaction Standards?
Smiles and Greetings, Use Names, Respect, Responsible for facts, Solve Problems
Smiles and Greetings, Use Names, Ignore demanding customers, Responsible for facts, Solve Problems
Smiles and Greetings, Always use Sir/Miss, Respect, Responsible for facts, Solve Problems
Smiles and Greetings, Use Title, Respect, Responsible for facts, Solve Problems
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is Customer Satisfaction Standards 4?
Solve Problems
Smiles and Greetings
Use Names
Respect
Responsible for facts
7.
MULTIPLE SELECT QUESTION
30 sec • 2 pts
Which of the following shows Non Verbal Behaviors under Customer Satisfaction Standards 3?
Point with fingers
Smile
Eye contact
Chew candy while talking to customers
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