HOSPITALITY B

How do you say "ACCOGLIENZA" in English?

• ACCURACY

• HOSPITALITY

• COMFORTABLY

• RECEPTION

The objectives of the HOSPITALITY INDUSTRY are...

• CUSTOMER CARE

  and

  CUSTOMER SATISFACTION

• CUSTOMER SERVICE

  and

  SHOP ASSISTANCE

• TRANSPORT SERVICE

  and

  PURCHASE SATISFACTION

Complete the sentence:

The primary foundation of the HOSPITALITY INDUSTRY is...

• CUSTOMER SERVICE

• CLIENTS INCOME

Complete the sentence:

______________ plays a key-role in Hospitality service

• APPLICATION

• COMMUNICATION

HOSPITALITY is...

• a

  SERVICE

  INDUSTRY

• a

  SEGMENT of TOURISM

• a

  PRIMARY

  SECTOR

The SEGMENTS of the HOSPITALITY INDUSTRY ARE:

• 4:

  FOOD & BEVERAGE

  RECREATION

  ACCOMODATION

  TOURISM

• 2:

  FOOD & BEVERAGE

  ACCOMODATION

• 3:

  TOURISM

  CUSTOMER CARE

  TRANSPORT

How do you say "STRUTTURA RICETTIVA" in English?

• RECEPTIVE

  STRUCTURE

• HOSPITALITY

  FACILITIES

• ACCOMODATION SERVICE

a CUSTOMER in a hotel or at a restaurant is a...

• GUEST

• CLIENT

• USER

How do you translate "ATTIVITA' RICREATIVE" in English?

• RECREATION

• RECEPTION

• RICREETION

• CUSTOMER

  CARE

a PERSON WHO PAYS FOR GOODS OR SERVICES is a...

• CUSTOMER

• CLIENT