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Replying to Inquiries: BEW

English

12th Grade - Professional Development

Used 1+ times

Replying to Inquiries: BEW
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8 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is NOT included in the "Opening" in a reply to an inquiry?

A thank you for approaching the company

A reference to the specific request

The date of the request

The name of the writer

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The "Middle" of a reply to an inquiry should also promote the company's product or service in some way.

Yes, if appropriate.

Yes, ALWAYS!

Never.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should a company do if it cannot provide a requested service or product?

Ignore the email.

Apologize and move on.

Suggest an alternative product or supplier.

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The Call for action should....

be direct so it is clear.

be general so it is polite.

clear yet polite.

implied and not stated.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does the expression "under separate cover" mean? It refers o documents...

Sent by postal mail.

Sent by courier.

Sent as a pdf attachment.

Sent in a separate email.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The expression "attached" refers to documents that are...

sent by postal mail.

sent in a separate email.

included in the email.

not available at this time.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Thank you for your enquiry of 4 March, 2017 in which you asked about….

This would be in the....

Call for action

Opening

Middle

Polite close

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