Replying to Inquiries: BEW
English
12th Grade - Professional Development
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is NOT included in the "Opening" in a reply to an inquiry?
A thank you for approaching the company
A reference to the specific request
The date of the request
The name of the writer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The "Middle" of a reply to an inquiry should also promote the company's product or service in some way.
Yes, if appropriate.
Yes, ALWAYS!
Never.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should a company do if it cannot provide a requested service or product?
Ignore the email.
Apologize and move on.
Suggest an alternative product or supplier.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The Call for action should....
be direct so it is clear.
be general so it is polite.
clear yet polite.
implied and not stated.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does the expression "under separate cover" mean? It refers o documents...
Sent by postal mail.
Sent by courier.
Sent as a pdf attachment.
Sent in a separate email.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The expression "attached" refers to documents that are...
sent by postal mail.
sent in a separate email.
included in the email.
not available at this time.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Thank you for your enquiry of 4 March, 2017 in which you asked about….
This would be in the....
Call for action
Opening
Middle
Polite close
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