BPO2F

This is all about taking responsibility when customers go through any negative experiences.

• Employee empowerment

• Customer experience

• Accountability

• Fulfill expectations

It is the final block of our components of a great customer experience.

• Friction

• Issue resolution

• Customer perceptions and interactions

• Communication

The three building blocks of intent under six drivers of trust based.

• Empathy accountability transparency

• Perception interaction friction

• Empathy accountability perception

• Accountability transparency customer experience

It also prevents verbal diarrhea and improves your customer's perception of your competence.

• Automation

• Comprehensibility

• Explanation

• Structure

Strengthening relationship with previous customers is just as important as engaging with new consumers.

• Nurture your customers

• Fulfill expectations

• Engage your audience

• Building blocks of excellent customer service

An incentive program offered by an organization to reward customers for spending money and purchasing products and services.

• CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

• CUSTOMER LOYALTY PROGRAM

• PLANNING PROCESS MODEL

• RELATIONSHIP-RATING POINTS

What process does the acronym GALAT represent?

• Customer-centric

• Service process

• Professional Service Guarantees

• Observational & Indirect Questioning Techniques

Focusing the firm's marketing efforts toward the existing customer base.

• Reliability Dimension

• Guarantees

• Customer Retention

• Service Quality Information System

Results in Customer Dissatisfaction (Results less than expected).

• Delivery Gap

• Negative Disconfirmation

• Instrumental Complaints

• Ostensive Complaints

Customers who switch to competitors who offer superior goods and services.

• Price Defectors

• Product Defectors

• Market Defectors

• Service Defectors