College and Career Pathways

_______ and _______ are part of the Agriculture, Food and Natural Resources Career Cluster.

• Farming and Ranching

• Veterinarians and Farmers

• Bankers and Stock Brokers

The Finance career cluster includes which of the following careers?

• Veterinarians

• Bankers

• Doctors

Define the customer experience.

• the product of an interaction between an organization and a customer.

• The assistance and advice provided by a company to those people who but or use its products or services.

• Any interaction where the customer and employee are face-to-face

What is the definition of customer service?

• the product of an interaction between an organization and a customer.

• Any interaction where the customer and employee are NOT face-to-face (email, text, phone, online)

• The assistance and advice provided by a company to those people who but or use its products or services.

Who is responsible for customer service?

• only the customer service representatives

• only the owners

• everyone

What is virtual customer service?

• Any interaction where the customer and employee are NOT face-to-face (email, text, phone, online)

• The assistance and advice provided by a company to those people who but or use its products or services.

• The product of an interaction between an organization and a customer.

What are examples of professionalism?

• friendly, but not their friend?

• Staying away from personal conversations

• Representing the company in all you do

• all of the above

Which one of these answers is NOT a key factor of customer service?

• First Impressions

• How you dress

• Ethical Behavior

Using a calm and pleasant ____ is important when talking to customers.

• tone

• look

• body language

Body language, eye contact, and repeating what the customer is saying back to them is not active listening.

• True

• False