Sales 1 Cummulative Test Unit 1

A business is legally required to create a privacy policy and

            a.  share it with customers.                           c.  publish it online.

            b.  have customers sign it.                            d.  have it approved by the government.

• A

• B

• C

• D

 

  The key to business success is

            a.  increasing sales on a quarterly basis.

            b.  creating new products.

            c.  beating the competition.

            d.  developing long-term customer relationships.

• A

• B

• C

• D

To build trust, a business should use customer information to

            a.  share with other businesses.                    c.  send frequent emails.

               b.            make money.     d.            personalize customer experiences

• A

• B

• C

• D

Which of the following is a true statement regarding the Fair Information Practice Principles:

            a.  They do not cover online privacy issues.

            b.  They apply only to service businesses.

            c.  They are published by Consumer Reports magazine.

            d.  They are not enforceable laws.

 

• A

• B

• C

• D

Selling customer information is

            a.  both illegal and unethical.                        c.  illegal.

            b.  a very uncommon practice.                     d.  legal but may be unethical.

• A

• B

• C

• D

Selling customer information is

            a.  both illegal and unethical.                        c.  illegal.

            b.  a very uncommon practice.                     d.  legal but may be unethical.

• A

• B

• C

• D

Melanie’s parents could not afford to go to college, so one of Melanie’s priorities is to get her degree. This is an example of how

            a.  Melanie’s values came from her personality.

            b.  values do not impact behavior.

            c.  Melanie should have assessed her values.

            d.  family can be a source of values.

• A

• B

• C

• D

Which of the following examples best depicts the relationship between personal values and careers:

            a.  Riley only spends time with people who share her values.

            b.  A company only hires people that fit with its vision.

            c.  Tomas’s values give him the skills to confront his coworker.

            d.  Isaac decided to take a position that aligned with his values.

• A

• B

• C

• D

What is the relationship between values and ethical decision-making?

            a.  Values usually conflict with ethics.

            b.  Ethical decision-making is a way to determine your values.

            c.  When your values are strong, you may be tempted to act unethically.

            d.  Values can encourage ethical decision-making.

• A

• B

• C

• D

Comparing your real-life behaviors to your values can help you

            a.  see how you compare to others.

            b.  measure the strength of your values.

            c.  accept others’ feedback about your values.

            d.  recognize gaps that indicate a need for change.

• A

• B

• C

• D