Questions for BPO

What does BPO stand for

• Business Programme Offloading

• Business Process Outsourcing

• Business Project Outsourcing

• Business Problem Offloading

What is the meaning of BPO

• Sub-contracting work to third parties

• Doing business with third parties

• Processing work done by others

• None of the above

Why do companies outsource work

• So that they may concentrate on their core business

• So that they may cut down on resource costs

• So that they may work less

• All of the above

What are the employees working in a BPO called

• Retail Sales associates

• Customer support representatives

• Agents

• Brokers

Inbound calls are

• Call that CSRs make to the non-voice process

• Incoming calls from customers

• Call that the team leaders make to the CSRs

• Calls that CSRs make to customer

Which of these is NOT an outbound call

• Call made by a customer to place an order

• Call made by a CSR to sell a product

• Call made by a CSR to recover dues from a customer

• Call taken by a CSR from customer to lodge a complaint

Which of these occur in the voice process

• Taking inbound calls

• Making outbound calls

• Taking and Making inbound and outbound call

• Data entry work

If a company requires a complete legal work solution , it would outsourced the jobs to which of these

• BPO

• KPO

• LPO

• HRO