Review

How many pre-recorded programs can an Optik™ TV subscriber watch at the same time?

• 3

• 1

• 2

• 4

What is the monthly cost of Call Control?

• $6.00

• $0.00

• $9.00

• $2.00

Which of the following features is offered by TELUS TV?

• All of the above

• Video On Demand

• On screen Call Display

• Interactive Programming Guide

What is the best way to determine if a Long Distance plan is currently eligible to offer to a customer?

• The customer’s bill will be a good indication to which plan they are eligible

• All TELUS customers are eligible for all our plans, including non-current plans

• Check their account in Service Access Qualification tool

• Long Distance plans are often subject to in-market changes, so it’s a good idea to verify information in OneSource

True or false: In Forborne areas TELUS rates are regulated by the CRTC.

• True

• False

Why is it beneficial for customers to subscribe to a Long Distance plan?

• Customers who do not subscribe to a plan pay for their long distance calls on a per call basis which can become quite costly

• Customers who do not subscribe to a plan are not allowed to make long distance calls from their phone

• Customers who do not subscribe to a plan pay a lot for calls made on the weekend

• None of the above

Which of the following is an example of TELUS' commitment to accessibility?

• Alternate Bill Formats

• TELUS Relay Services

• Directory Assistance Exempt

• All of the above

Which of the following descriptions is correct for Call Screen?

• Customers can add telephone numbers to a designated list which can be turned on and off to block them from coming through as a call, and be updated as needed

• Private or Unknown callers are prompted to unblock or enter their 10-digit phone number for display

• Allows the customer to receive the number of the last incoming call whether answered or not

• Allows a customer to answer a second call when they are already on the phone

True or False. The Actiontec Advanced Wi-Fi modem supports dual bands 2.4GHz and 5GHz.

• False - the modem only broadcasts on 5GHz therefore it only works with newer devices

• True - the modem broadcasts on both of these bands simultaneously.

A customer has requested a Long Distance plan that is no longer supported by TELUS. The customer says that their friend currently has this plan. Why would their friend still have this plan?

• The friend is on a non-current plan

• The friend lives in a different area than the customer

• The friend asked very nicely

• The friend is a full-time student and receives special access to student long distance plans