Handling Telephone Calls

Randy: Good moorning. Laluna Hotel.................?

Tracy: Can I speak to Mr. Nielson, Please?

Randy: Yes. Wait a moment.

• May I help you?

• Can you help me?

• Help me please.

• Can I take a message?

Maura: Is Denny in?

Diara: ................ Can I take a message?

Maura: No, I'll call him back.

• Yes, hold a moment, please.

• May I leave a message?

• I'm afraid he's out at the moment.

• Yes, he is in the class.

My boss says, "Please call me back after 7!"

It means....

• the boss says to call him back after 7

• The boss says not to call him after 7

• the boss said that he called after 7

• The boss says if he calls me after 7

I'm busy right now. Can you _______ later?

• hang up

• call back

• call through

• Missed Call

A: Hello. This is John Bates. May I speak with Mr. Wilson, please?

B: ...................................... Mr. Wilson is not here right now.

• I'm sorry, but

• No, you may not.

• What number are you calling?

• You got the wrong number.

A: Hello. Could I speak to Susan Malden, please?

B: ............................, please. I'll see if she is in.

• Call back

• Hang up

• Hold on

• Pick up

I'm afraid Firman is not in. – Can I...................a message for him, please?

• give

• Take

• Leave

• Write

Ilham: "Are you interested in the latest news?"

Me: "Yes, but I can't hear your voice. It's noisy here."

Ilham asks you .......

• to read the latest news

• if you are interested in hearing the latest news.

• not to read the latest news

• whether he was interested in reading the latest news

Why are telephone greetings so important?

• It shows that you are happy

• It is the first impression

• It shows that you are polite

• It makes comfortable

Who is receptionist?

• Receptionist is an employee that work at the front desk deal with guest, telephone calls and administration.

• Receptionist is an employee whose work at the front desk deal with guest, telephone calls and administration.

• Receptionist is an employee that work at the front desk hang with guest, telephone calls and administration.

• Receptionist is an unemployee that work at the front desk deal with guest, telephone calls and administration.