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SLOW

Authored by Adel Ghanim

Other, Architecture

KG

Used 1+ times

SLOW
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

CCA should attach screenshot from ASSIA real - time traffic

True

False

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case Customer complaining from slowness case, and his Download rate is not accepted from windows or safe mode , next action is :

Let CST try with another CPE

Ping google IP

Escalate to SLS

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If customer complaining from slowness on a certain site only , right action is :

Escalate to SLS

Escalate to NOC

Troubleshoot Slowness in Browsing

Inform customer that it is the site issue

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If the customer uses IDM (Internet Download Manager) or any application specialized in download) , no need to download 3 files if speed is not accepted with 1 file :

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

EVDO Service available in ……

Cairo & Alex

Alex – Max zone only

All over Government

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In case customer subscribed on ADSL only & face issue in sending mails through our network

Handle As Browsing

Transfer Him to EMail & Hosting VDN

Inform Customer its his Prpblem

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer has Slowness ticket with update ( Customer exceeded his quota ) , right action is :

Re-troubleshoot Slowness

Escalate to NOC

Customer can recharge his quota or wait for the next month

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