ASSESSMENT #5 - SP

Under this tab, it lists all the Opened cases that the agent is working on

• My Opened

• Transferred

• Resolved

• Pending/On-Hold

All the cases being lists under Resolved Status that were owned by the agent.

• My Resolved

• Transferred

• My Resolved

• My Pending

Single Case (No case linked)

• Normal Case

• Parent Case

• Child Case

1st contact of the customer

Case with a Child Case linked

• Normal case

• Parent Case

• Child Case

Follow-up contact case

Created if there is a need to coordinate

with another department

• Normal case

• Parent Case

• Child Case

Is necessary if the you want to provide a summary of your update to the seller and provide an

information before coordinating the concern to other department

• comments

• email

• transfer

• on hold

All DELIVERED orders from Monday to Sunday will be paid on what day of the next week.

• Monday

• Tuesday

• Wednesday

• Thursday

All failed delivery orders should be return to the seller within how many days?

• 38

• 35

• 40

• 45

If the failed delivered item was not returned after 45 days. A seller can file until how many days from it's 45th day.

• 25

• 30

• 35

• 45

If the item was damaged or has a problem with item received. The Customer should return the item until how many days?

• 30

• 35

• 25

• 28