Zendesk Agent Workspace

Zendesk Agent Workspace

Professional Development

20 Qs

quiz-placeholder

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Zendesk Agent Workspace

Zendesk Agent Workspace

Assessment

Quiz

Business

Professional Development

Hard

Created by

May May

Used 2+ times

FREE Resource

20 questions

Show all answers

1.

FILL IN THE BLANK QUESTION

1 min • 1 pt

This is a tool that provides customer service solutions for business.

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

A label used to indicate the state of a ticket.

3.

MULTIPLE SELECT QUESTION

1 min • 4 pts

These are the channels that customers use to reach out to us.

Email

Social Messaging

MS Teams

Web Widget

Mobile SDK

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Once we login to Zendesk, this is the initial screen that we see.

Media Image
Media Image
Media Image

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many ticket statuses does Zendesk have?

4

5

6

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This ticket status is used when an agent needs more information from the customer.

Closed

Waiting

Solved

Pending

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

We submit a ticket to this status once the issue is solved.

All good

Solved

Closed

Done

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