4.02 LAP 189 Operations

The operations function consists mainly of activities that are performed on a _______ basis.

• daily

• weekly

• monthly

• yearly

Which of the following is an example of one of the business's inputs:

• Services

• Products

• Employees

• Goods

Operations managers have two main goals in mind - efficiency (keeping costs low) and

• legality (keeping the business in good standing with the law)

• Productivity (keeping business running fast)

• reputation (keeping up the business's good name)

• effectiveness (keeping customers satisfied)

the foundation of the operations function is

• maintenance and repairs

• production planning

• purchasing

• quality control

Which of the following is NOT a main factor in a business's site selection decision:

• Community

• Media

• Costs

• Labor

Which operations activity is also referred to as procurement?

• Logistics

• Inventory control

• purchasing

• quality control

A clothing manufacturer checks one pair of pats out of every shipment to ensure the quality of its product. This process is known as quality

• guarantee

• delivery

• inspection

• assurance

A clothing manufacturer builds quality into its operating system, placing responsibility on each employee. This process is known as quality

• guarantee

• delivery

• inspection

• assurance

The money it takes to keep inventory in stock is called _________ cost.

• holding

• stockout

• purchasing

• production

Running out of inventory can result in

• higher taxes

• lost sales

• higher productivity

• more satisfied customers