Services and apps

Services and apps

Professional Development

8 Qs

quiz-placeholder

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Services and apps

Services and apps

Assessment

Quiz

Instructional Technology, Professional Development, English

Professional Development

Hard

Created by

Nathalia Rodriguez

Used 6+ times

FREE Resource

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

What service do you use the most at home?

Internet

Light

Water

None

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Services are normally...

Intangible

Tangible

Incredible

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What are some examples of services? (Select 3)

Phones

Teaching

Telecommunication

Transport

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

When you have a problem with your internet conection, what do you do?

Try to fix it myself

Call customer service

Cry

Wait

5.

OPEN ENDED QUESTION

3 mins • 1 pt

What are some characteristics that a customer service representative (CSR) or agent should?

Evaluate responses using AI:

OFF

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

You can get information from your customer by asking questions.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

I can use both open and closed questions to get information from the customer

True

False

8.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How can you confirm you have the most accurate information from the customer?

Making more questions

I cannot confirm

Repeating what the customer said