1. Being willing to help.
M3-PreTest
4th Grade
•10 Qs
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M3-PreTest
Quiz
•
Education
•
4th Grade
•
Medium
MELISSA FABICON
Used 3+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Empathy
Reliability
Responsive
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
2. Customers are unique and special and it is important that their needs are understood
Empathy
Reliability
Responsive
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
3. This includes the length of time a customer has to wait for assistance, answers to
questions or attention to problems.
Empathy
Reliability
Responsive
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
4. . Every customer wants to feel important and understood by firms that provide a
specific service.
Empathy
Reliability
Responsive
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
5. inspiring trust and confidence.
Assurance
Tangible
Empathy
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
6. delivering on promises
Empathy
Reliability
Responsive
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
7. This dimension includes the consistency in which service promises are met which
could include keeping schedules or appointment times, completing tasks on time, and
ensuring that outcomes are met.
Empathy
Reliability
Responsive
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