M3-PreTest
Authored by MELISSA FABICON
Education
4th Grade
Used 3+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
1. Being willing to help.
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
2. Customers are unique and special and it is important that their needs are understood
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
3. This includes the length of time a customer has to wait for assistance, answers to questions or attention to problems.
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
4. . Every customer wants to feel important and understood by firms that provide a specific service.
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
5. inspiring trust and confidence.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
6. delivering on promises
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
7. This dimension includes the consistency in which service promises are met which could include keeping schedules or appointment times, completing tasks on time, and ensuring that outcomes are met.
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